Policies

Return Policy:

Return Policy:
WaterMark Corners & Stationers strives to provide our customers with quality products and we are confident you will be satisfied with the items you purchase. If for any reason you are unsatisfied with the products you receive from us, please contact us immediately and we will work with you to find a solution. Please inspect your items as soon as you receive them for damage or errors.

Personalized Items

Personalized items cannot be returned for a refund or exchange, and personalized orders cannot be cancelled once they are in production. If there is an error in personalization on our part, however, we will promptly replace the item according to your original order specifications or issue you a refund.

 

Non-Personalized Items

Non-personalized items may be returned for a refund or exchanged within 30 days of receipt.

 

Defective/Damaged Items

Please inspect all of your items as soon as you receive them for damage. If your items are damaged, please e-mail WaterMark’s customer service at WaterMark@TrimbleGroup.com

within 7 days of receipt.

 

Sales Tax

7.25% sales tax is applied to orders shipped to the states of Illinois and Iowa and to orders picked up at the store.

 

Payment Options

WaterMark accepts Visa, MasterCard, Discover and American Express. Please note that your credit card will not be charged until the order is processed.

 

Rush Orders

Due to the personalized nature of many of our products, production times may vary. Personalized orders can take anywhere from 3-10 business days in production. Rush service is available on many of our products for an additional fee. Please contact us via phone or email if you need to place a rush order and we will discuss your options with you.

 

Shipping Information

WaterMark currently ships orders within the United States only.

 

If you chose the option to pick up your order at the store, we will contact you when your order is ready to be picked up.

 

You will receive an email confirmation when you order is placed and again when your order is completed and shipped.

 

Standard shipping is 3-5 business days from completion of production. Please contact us for faster shipping methods such as 2-day UPS or overnight.